Personalized Stationery
- Business Cards
- Writing Paper
- Correspondence Cards
- Fly Informal Cards
- Memo Slips
- Change Of Address
- Thank You Cards
- At Home Cards
- Birth Announcements
- Request the pleasure cards
- Invitations
- Wedding Invitations
- Wedding Announcements
- Place Cards
- Reply Cards
- Ready-to-Write
+44(0)20 8986 4400
info@capitaloflondon.com
BLOG
Terms & Conditions
Website General Terms and Conditions
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Capital of London's relationship with you in relation to this website.
The term Capital of London or "us" or "we" refers to the owner of the website whose registered office is 105-107 Clarence Road, Lower Clapton, London, E5 8EE. Our company registration number is 506670354. The term "you" refers to the user or viewer of our website.
By placing an order with Capital of London or by accessing the Capital of London website you agree to be bound by the following terms and conditions. These terms and conditions and the disclaimers and exclusions contained within them are governed by and constructed in accordance with English law. Any disputes shall be referred to the executive jurisdiction of the English courts, to which both parties submit.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Capital of London's prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales. Capital of London shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in this website, except to the extent stated in the terms and condition of sale and to the extent that such liability cannot be excluded by law.
Capital of London makes every measure to faithfully illustrate the measurements and colours, but reproduction on screen may vary from the actual product. Capital of London has made every effort to ensure the accuracy and currency of all information and products contained in this website, but can accept no responsibility for any loss or inconvenience sustained by you as a result of acting on the information provided. Accordingly, to the extent permitted by applicable law, and subject to the terms and conditions of sale. Capital of London disclaims all warranties and representations (whether express or implied) as to the accuracy of any information contained in this website.
Unless express written permission is given Capital of London will retain the intellectual property rights to all designs under the Copyright, Design and Patents Act 1988 as amended.
Both Parties are aware that there are no other verbal misrepresentations of the terms and conditions. If there will be any changes they must be submitted and accepted by both parties in writing for them to be binding.
Under no circumstances will work proceed without express written confirmation and approval of the PDF Proof.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1988).
The personal information we hold will be held securely in accordance with our internal security policy and the law.
Website Disclaimer: - The information contained in this website is for general information purposes only. The information is provided by Capital of London and whilst we endeavor to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Capital of London. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Capital of London takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Bespoke Stationery / Personalized stationery
Capital of London will use its experience and expertise to ensure the finished layout is compatible with the end product.
Proofs: - Capital of London will issue a proof for your approval prior to the printing of your stationery. Capital of London will not accept any responsibility for errors on the proofs that have been approved. If there is no response from you after 30 days of sending out a proof, we will have no choice but to cancel your order charging you for any work that has been completed and any proofs that we have worked on.
Timing: - Orders are normally despatched within 10 - 15 working days of proof approval. Capital of London will endeavour to meet quoted delivery dates, but cannot guarantee them and are not responsible for any consequential loss.
Cancelation: - Cancelation will incur the cost of all work completed to the date of the notice of cancelation (which must be received in writing), in addition to a £10 charge per PDF proof. The management's decision on any work done will be final and binding.
Title: - All work remains the property of Capital of London, until it had been paid for in full. Engraved dies and copper plates remain the property of the buyer. They will be retained at Capital of London unless otherwise requested any items stored here will be kept at the risk of Capital of London. We reserve the right to operate a living on any items in our possessions against any unpaid accounts.
Delivery: - Carriage is usually charged extra. We do our best to keep to dates given for delivery or shipment; however, they are not to be treated as conditions of sale.
Refund Policy: - We regret that we are unable to offer refunds on bespoke or personalized items. This policy does not affect your statutory rights. However, if we have made an error fulfilling your order, we will correct or replace the items supplied to you.
Complaints regarding personalized stationery items must be made in writing within seven days of delivery or they will not be considered (for full complaint details please see the complaints and suggestions section).
Payment for your order will be taken immediately.
If you make an online payment to us your payment will be processed on our behalf by Paypal Ltd who will collect and store your personal and credit card details in accordance with the Data Protection Act 1988
All deliveries are made from the Capital of London factory in the United Kingdom.
All U.K. orders are posted via courier and require a signature on delivery. You will receive a confirmation email on the day your order is dispatched please allow 48 hours from this for delivery. All delivered orders are subject to the courier's terms and conditions.
Pre printed stationery
Refund Policy: - If for any reason you are dissatisfied with product from our stock range (i.e. excluding bespoke products) purchased through the website from Capital of London, we will give you a full refund provided that the good are returned to us within seven days of the date of purchase or receipt of the goods. You will receive acknowledgement of your notification within three working days. This policy does not affect your statutory rights. All items should be returned in their full packaging.
Faulty goods: - Only when faulty items are returned to us will we be able to credit the cost and VAT of faulty stock goods.
Where the transaction has been made using a credit card, the refund will be made to the same credit card within fourteen days of notification. We can only make a refund by cheque where the original item was paid for by cheque this does not affect you statutory rights.
Payment for your order will be taken immediately.
If you make an online payment to us your payment will be processed on our behalf by Paypal Ltd who will collect and store your personal and credit card details in accordance with the Data Protection Act 1988.
All offers are subject to availability. Prices shown are correct at the time of publication. Prices shown in the GBP (£) include 15% VAT. We reserve the right to change prices without notice.
All deliveries are made from the Capital of London factory in the United Kingdom.
Delivery: - Despatch of pre-printed items bought on the website is usually within 5 working days.
All U.K. orders are posted via courier and will require a signature on delivery. You will receive a confirmation email on the day your order is dispatched please allow 48 hours from this for delivery.
Privacy Policy:
This privacy policy sets out how Capital of London uses and protects any information that you give Capital of London when you use this website.
Capital of London is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Capital of London may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2009.
What we may collect:
Name and job title
Contact information in including email address
Demographic information relevant to customer surveys and or offers
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address, which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
Capital of London is committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
You are always free to refuse to provide personal information to us.
You may also withdraw your consent with respect to the use of your personal information for marketing purposes at any time, subject to legal or contractual restrictions and reasonable notice, by e-mailing us at wayne@caitaloflondon.com, using 'Unsubscribe' as the subject line, and providing us sufficient personal identifiers so we can act effectively on your request.
However, in either case, this may limit our ability to serve you.
If you have questions or concerns about our privacy practices or wish to make a request in respect of your personal information please contact our Privacy Officer at wayne@caitaloflondon.com or if you prefer by writing us at:
Capital of London, 105-107 Clarence Road, Lower Clapton, London, E5 8EE
Attention: Wayne Pires
Suggestions
Capital of London is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at:
The registered office of Capital of London is:
105-107 Clarence Road, London, E5 8EE
Telephone: - Monday to Friday 9.00am to 5.00pm excluding bank holidays
Complaints
We are committed to providing a high quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details within seven days of the receipt of your order.
What will happen next?
We will send you a letter acknowledging receipt of your complaint within 3 days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This normally involves passing your complaint to our complaint supervisor, (Wayne Pires), who will review your file and speak to the member of staff who acted for you.
Wayne Pires will then send you a detailed written reply to your complaint, including his suggestions for resolving the matter. This will be done within 21 days of sending you the acknowledgment letter.
At this stage if you are still not satisfied you should contact us again and we will arrange for the senior partner (Mr Eddie Abid) to review the decision.
We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
If we have to change the timescale above, we will let you know and explain why.